Workflow improvement / BNY
AI-Assisted Payment
Correspondence.
Built two enterprise AI assistants to support payment correspondence and requests for information.
- The Need
- Preparing consistent correspondence required repeated extraction, drafting, and checking.
- My Contribution
- Developed assistants on BNY’s enterprise AI platform to structure information and prepare drafts. Tested RFI scenarios with synthetic inputs and retained mandatory human review.
- The Result
- Both assistants were reviewed and approved at VP level for production use.
THE WORKFLOW
Identify the fields a useful draft needs.
Use the assistant for repeat preparation.
Review the content before it is used.
A high-level process summary.
No internal prompts, documents, or client data.


